How can we help?

You can pay with one-click HandCash BSV, a BSV QR-code scan, or a Stripe credit/debit card. All options appear on every paywall.

Stripe (the credit-card processor) enforces a minimum charge of $0.50. If a creator priced their content below $0.50, the card-payment option will still cost $0.50 — that's a Stripe constraint, NOT a Access fee. Pay with BSV to pay the exact price with no minimum.

No. You can pay entirely with a credit/debit card — no crypto required. If you do want to pay with BSV, the platform can silently provision a HandCash wallet for you on your first purchase. You can claim it later at handcash.io.

Visit /wallet and sign in with the email you used at checkout. You'll see every pass you've bought, when you bought it, what you paid, and an Access button for lifetime passes. If you have a time-limited pass, you'll see a countdown.

Go to /wallet → 'Restore Access' and enter the email you used at checkout. We'll email you a 6-digit verification code. Enter it on the next screen and your access will be restored on this device. This works across browsers and devices.

On the /wallet login screen, click 'Forgot Password'. We'll email a 6-digit verification code. Enter it and you'll be able to set a new password.

Yes. Card payments are processed by Stripe (PCI-DSS compliant — Access never sees your card number). BSV payments are on-chain and irreversible. Every transaction is logged in your wallet for audit. We never store your CVV, never sell your data, and never ask for private keys.

BSV transactions are irreversible on the blockchain and cannot be refunded. Card transactions follow the platform's refund policy — submit a support ticket describing the issue and a team member will respond. Refunds are issued for failures, accidental duplicate purchases, or content that doesn't match its description.

Yes. After your first purchase you'll be offered the option to link HandCash to your buyer profile. Once linked, future purchases on any bridge page are one-tap — no email entry, no card form.

Submit a support ticket from /wallet with both the old and new email. We'll send verification codes to both, then complete the swap. This protects you from someone hijacking your account by claiming a different email.

Three options: (1) Click the chat widget in the bottom-right of any bridge page — our AI assistant can answer common questions and open a ticket on your behalf. (2) Submit a ticket directly from /wallet → Support. (3) Email the team via the address shown on the bottom of any page.

Visit /onboarding and click 'Sign Up'. You'll need a display name, email, phone, and a HandCash $handle (or BSV address) to receive payouts. After signup you get a free Creator Dashboard where you can publish pay-per-view passes, set prices, and track earnings.